Help Centre
Frequently asked questions, appointment booking, direct assistance. If you can't find your answer here, a person will reply.
The most useful answers, gathered here.
The firm
Is AXIS FINANCE regulated?
AXIS FINANCE is a public limited company under OHADA law with full institutional governance. Activities subject to licensing are carried out only once the required authorisations have been obtained, or through duly licensed partners. See our governance.
How can I check the security of the site and of my data?
Encryption, security headers, a coordinated vulnerability disclosure programme: all of it is documented and verifiable by you on our dedicated page, not merely stated.
Can I meet someone in person in Conakry?
Yes, our teams meet by appointment. Use the booking module below or write to us directly.
KANU — the wallet application
How do I open a KANU account?
From the app, in a few minutes: a valid ID document, a verification selfie and a phone number are enough. See how to download KANU.
What should I do if I lose my phone?
Contact our support team immediately to have access to your account suspended — this is free and takes effect within minutes. Your funds remain protected during the suspension.
Does KANU work without a smartphone?
Yes, via a USSD code accessible from any phone, with no internet connection. Details on the download page.
Credit and simulation
Is the loan simulator binding?
No. It is an indicative estimate, with no contractual value. The actual rate depends on your profile and is only confirmed after your file has been reviewed. Try the simulator on the homepage.
How do I submit a credit application?
Through the contact form, with "Credit application" preselected. A team reviews your file and gets back to you.
Not published yet — and that is a deliberate choice.
A rushed guide does more harm than no guide at all. This section will be built from your actual questions over time, rather than written in advance without knowing what genuinely matters to you.
Have a question that deserves its own guide? Write to us. The most common questions from the contact form and WhatsApp assistance become, with your permission, the first guides published here.
Speak directly with an advisor.
In person in Conakry or remotely, based on your availability.
The online booking module is being configured. In the meantime, share your availability through the contact form — we confirm a slot within 48 business hours.
What changes once the module is live
- Real-time slotsAvailability visible instantly, with no email back-and-forth.
- Automatic confirmationA reminder ahead of your appointment, by email or text.
- Built-in video callFor remote meetings, with no extra tool to install.
WhatsApp — being activated.
The fastest channel for a quick question will soon be available here.
To be completed before launch. This block is waiting on Axis Finance's official WhatsApp Business number. Once configured, the button below will open a conversation directly, without going through the form.
